How to File a Claim

A claim may be filed if your package has been lost or damaged.

  • Damaged product and packaging (including all inner packaging) must be retained until the claim investigation has been completed.
  • Damage claims must be reported and filed within 60 days of the delivery date.
  • Lost package claims must be filed within 180 days of the package shipping date.

error

File a Claim

Package Information

Find
Claim amount should reflect the shipper's cost and should not include markup/profit margin.

Shipper Information

Consignee Information

Next

Supporting Documents

To further assist us with processing your claim, kindly submit the following required documents:
  • Invoice or letter stating cost price for product
  • Copy of original Pick-Up Record or manifest
  • Copy of original invoice for goods (or copy of price list indicating costs)
  • Repair cost (if claim is for repair)
  • If you do not have an account number, the name and address of the Agency or Depot who accepted the shipment
  • Any other relevant supporting documents
Please note:
  • Accepted types: pdf, xls, xlsx, txt, csv, jpg, jpeg, png, mp4, mov, zip (Maximum 6 files)
  • File size must be less that 5MB
  • Additional files can be sent to claims@canpar.com. Please ensure to note your tracking number in the subject line.

If you prefer to submit your documents by mail, kindly send them to:

Canpar Express
Attention: Claims Department
201 Westcreek Blvd.
Suite 102
Brampton, Ontario, L6T 0G8

Previous Submit

Thank you for your submission.

A member of our Trace and Claims team will review your claim and contact you within 2 - 5 business days.

Damaged product and packaging (including all inner packaging) must be retained until the claim investigation has been completed.

Please note, claims investigations can take up to 30 days to complete.

Your patience and cooperation is greatly appreciated.

More Questions?

Find all the answers you're looking for in our FAQs!

Learn More

Helpful How-Tos

Proper labeling and packaging techniques are essential when preparing your shipment.

Learn More